Hotel Front Office Communication Skills

  • Author: DCT
  • Level: Introduction
  • Study time: 4 hours
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Learn skills that will assist you to communicate with your colleagues and guests including:
Basic front office acronyms
Multitasking and managing priorities
Interdepartmental communications
Listening skills
Telephone etiquette

Complete the course quizzes for a DCT-Online Certificate of Completion.
  • Video time: 5 lessons
  • Exams: One Quiz

What you will learn

 

 Common Front Office acronyms 

 

Core communication techniques used in the Front Office

 

Listening Skills and Telephone etiquette