Hotel Front Office Fundamentals

  • Author: DCT
  • Level: Introduction
  • Study time: 2 hours
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This course is designed to provide students with a basic understanding of Front Office procedures in the hospitality industry. In this course you will learn the terminology used by Front Office staff, the key competencies required to perform in this department.

Complete the course quizzes for a DCT-Online Certificate of Completion.
  • Video time: 5 lessons
  • Exams: Two Quizzes

What you will learn

 

How to ask potential customers appropriate and relevant questions in order to gather necessary information for a travel proposal

 

How to respond to customer enquires with all the relevant travel proposal documentation

 

How to process bookings for products and services. a Front Office role

 

 Common Travel Agency terminologies

 

Core communication techniques used in Travel Agencies

 

How to perform the financial calculations that are routinely used by travel agents