Hotel Front Office Fundamentals
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Author: DCT
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Level: Introduction
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Study time: 2 hours
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This course is designed to provide students with a basic understanding of Front Office procedures in the hospitality industry. In this course you will learn the terminology used by Front Office staff, the key competencies required to perform in this department.
Complete the course quizzes for a DCT-Online Certificate of Completion.
Complete the course quizzes for a DCT-Online Certificate of Completion.
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Video time: 5 lessons
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Exams: Two Quizzes
What you will learn
How to ask potential customers appropriate and relevant questions in order to gather necessary information for a travel proposal
How to respond to customer enquires with all the relevant travel proposal documentation
How to process bookings for products and services. a Front Office role
Common Travel Agency terminologies
Core communication techniques used in Travel Agencies
How to perform the financial calculations that are routinely used by travel agents