Introduction to Front Office

  • Author: DCT
  • Level: Introduction
  • Study time: 2 hours
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This course is designed to provide students with a basic understanding of Front Office procedures in the hospitality industry. In this course you will learn the terminology used by Front Office staff, the key competencies required to perform in this department.

Complete the course quizzes for a DCT-Online Certificate of Completion.
  • Video time: 5 lessons
  • Exams: Two Quizzes

What you will learn

 

Main responsibilities of the front office

 

The importance of the brand image presented at the Front Office 

 

Basic interpersonal competencies needed to perform a Front Office role