Introduction to Front Office

  • Author: DCT
  • Level: Introduction
  • Study time: 4 hours
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This course is designed to provide students with a basic understanding of Front Office procedures in the hospitality industry. In this course you will learn the terminology used by Front Office staff, the key competencies required to perform in this department as well as how to perform various front office activities and functions to ensure the property’s goals are met.

Complete the course quizzes for a DCT-Online Certificate of Completion.
  • Video time: 13 lessons
  • Exams: Four Quizzes

What you will learn


The fundamentals of the Front Office structure and main responsibilities


The importance of the brand image presented at the Front Office 


Basic interpersonal competencies needed to perform a Front Office role


 Common Front Office acronyms 


Core communication techniques used in the Front Office


How to support hotel profitability using various sales methods at the Front Office
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