Introduction to Travel Agencies

  • Author: DCT
  • Level: Introduction
  • Study time: 2 hours
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This course will help you understand the role of a travel agent and to gain a familiarity with key industry terminology.

It is a great first course to study before progressing to Travel Agencies and the booking lifecycle.

Complete the course quizzes for a DCT-Online Certificate of Completion.
  • Video time: 4 lessons
  • Certificate of Completion

What you will learn

 

How to ask potential customers appropriate and relevant questions in order to gather necessary information for a travel proposal

 

How to respond to customer enquires with all the relevant travel proposal documentation

 

How to process bookings for products and services. a Front Office role

 

 Common Travel Agency terminologies

 

Core communication techniques used in Travel Agencies

 

How to perform the financial calculations that are routinely used by travel agents