Travel Agency Operations

  • Author: DCT
  • Level: Introduction
  • Study time: 4 hours
Write your awesome label here.
Join today
This course will help you understand the role of a travel agent and to gain a familiarity with key industry terminology. The course covers the different procedures undertaken in a travel agency in relation to travel bookings: from the initial quotation stage through to the time of travel. You will explore the various types of enquiries and proposals that are common within the industry, alongside developing the skills and knowledge required to prepare quotations, book supplier products and services and process travel related documentation.

Complete the course quizzes for a DCT-Online Certificate of Completion.
  • Video time: 22 lessons
  • Exams: Six Quizzes

What you will learn

 

How to ask potential customers appropriate and relevant questions in order to gather necessary information for a travel proposal

 

How to respond to customer enquires with all the relevant travel proposal documentation

 

How to process bookings for products and services. a Front Office role

 

 Common Travel Agency terminologies

 

Core communication techniques used in Travel Agencies

 

How to perform the financial calculations that are routinely used by travel agents
Created with